Shipping & Delivery Policy
At Polarisque, we are committed to providing our customers with the best shipping and delivery experience for our vintage vinyl records. Please review our shipping policy below for important information regarding processing times, shipping methods, costs, and more.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Methods
We offer various shipping methods to meet your needs:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Shipping times may vary based on your location and the shipping method selected at checkout.
Domestic & International Shipping
We proudly ship to both domestic and international locations. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. Delivery times for international orders may vary based on the destination country.
Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and the total weight of your order. We strive to offer competitive shipping rates and will provide a detailed breakdown of costs before you finalize your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment and estimate its arrival date. If you have any questions regarding your tracking information, please feel free to contact our customer service team.
Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. To ensure a smooth resolution, please keep all packaging materials and take photos of any damage if applicable.
Address Accuracy & Signature Requirements
It is crucial that you provide an accurate shipping address at checkout. Polarisque is not responsible for lost or delayed packages due to incorrect address information. For orders containing valuable items, a signature may be required upon delivery to ensure safe receipt. If you are unavailable to sign for your package, please consider selecting a shipping location where someone can receive it on your behalf.
Thank you for choosing Polarisque for your vintage vinyl records. We appreciate your business and look forward to delivering your order promptly and securely.